Return & Exchange Policy
At Rajasthan Creations by Purva, we are committed to ensuring that our customers are satisfied with their purchases. If for any reason you’re not completely happy with your order, please read our return policy below:
Eligibility for Returns
• Timeframe: You can return your items within 7 days from the date of delivery.
• Condition: The item must be unused, unworn, and in its original condition with tags intact.
• Non-returnable Items: Personalized products, sale items, and custom orders are non-returnable and non-refundable.
How to Return an Item
1.Contact Us: Reach out to our customer service team via email at [Rajasthancreationsbypurva@gmail.com] or through our website contact form within 14 days of receiving your order.
2.Provide Details: Include your order number, item name, and reason for return.
3.Return Authorization: Once we review your request, we will provide you with a Return Authorization (RA) number and return instructions.
4.Package Your Return: Securely pack the item(s) in the original packaging (if possible). Please include a copy of the original receipt or proof of purchase.
5.Return Shipping: You will be responsible for the return shipping costs
Contact Us
For any questions or concerns regarding our return policy, please reach out to our customer support team at Rajasthancreationsbypurva
REFUND POLICY
Refund Policy - the basics
Welcome to Ethnic Essence by Purva! For the past 10 years, we have been dedicated to providing the best service to our clients. If you need to return an item, please note that returns can be made within 10 days of the purchase date, and the item must be in its original unworn condition with the tags attached. Please be aware that return shipping costs will be the responsibility of the customer. Thank you for choosing us!
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.